Salesforce Uses AI for Producing Half of its Software Engineering, Reaching a 93% Accuracy
- Salesforce is utilizing AI tools for 30-50% of its software engineering and customer service work, achieving a 93% accuracy rate.
- The company has developed an AI product that can handle customer service tasks without human supervision.
- Other large companies like Microsoft Corp. and Alphabet Inc. are also using AI to generate approximately 30% of new computer software code on specific projects.
- AI is increasingly replacing labor with automation, allowing humans to focus on higher-value work.
- Salesforce CEO Marc Benioff emphasizes the need for humans to adapt to AI capabilities and move towards more complex tasks.
IBL News | New York
Salesforce is utilizing AI tools for 30% to 50% of its software engineering and customer service work, achieving a 93% accuracy rate, according to its CEO, Marc Benioff [in the picture above].
The San Francisco-based software company is currently selling an AI product that promises to handle customer service tasks without human supervision.
This automation is another example of a large company replacing labor with AI tools.
Recently, executives at Microsoft Corp. and Alphabet Inc. announced that AI is generating approximately 30% of new computer software code on specific projects within their companies.
“All of us have to get our heads around this idea that AI can do things that we were doing before,” Benioff said. “We can move on to do higher-value work.”