CustomerService
Free food motivates frontline workers more than gym memberships
Free food motivates frontline workers more than gym memberships Free food and social events are more effective motivators for frontline workers than gym memberships or health benefits. A study by Dipayan Biswas, a professor at the University of South Florida, found that wellness programs involving food and social gatherings led to improved job performance, service […]
📰 News
Discord customer service data breach leaks user info and scanned photo IDs
Discord customer service data breach leaks user info and scanned photo IDs Discord suffered a data breach involving one of its third-party customer service providers. The unauthorized party gained access to user information, including names, usernames, emails, and credit card numbers (last four digits). Images of government IDs from users who had appealed an age […]
💻 Technology
Salesforce Uses AI for Producing Half of its Software Engineering, Reaching a 93% Accuracy
Salesforce Uses AI for Producing Half of its Software Engineering, Reaching a 93% Accuracy Salesforce is utilizing AI tools for 30-50% of its software engineering and customer service work, achieving a 93% accuracy rate. The company has developed an AI product that can handle customer service tasks without human supervision. Other large companies like Microsoft […]
💻 Technology