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Chatbots don’t judge! Customers prefer robots over humans when it comes to those ’um, you know’ purchases

Chatbots don’t judge! Customers prefer robots over humans when it comes to those ’um, you know’ purchases Customers prefer chatbots over human service reps when making purchases that make them feel embarrassed or uncomfortable. A study involving over 6,000 participants found that more than 80% of consumers preferred a store with a clearly nonhuman chatbot […]

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